Help centre
Frequently Asked Questions
Quick answers about shopping, payments and delivery.
How do I place an order?+
Browse products, click “Add to Cart”, then proceed to checkout and follow the steps to complete your purchase.
Can I order without an account?+
Yes — you can check out as a guest. Creating an account just makes it easier to track your orders.
Can I modify or cancel my order?+
Yes, if it hasn’t shipped yet. Contact us as soon as possible after ordering.
What payment methods do you accept?+
Debit/ATM cards, bank transfer, and pay-on-delivery in select locations (Nigeria). Card payments are supported for UK customers.
Is it safe to pay online?+
Yes. We use secure, PCI-compliant payment systems to protect your information.
Do you deliver across Nigeria and the UK?+
Yes — nationwide delivery in Nigeria and shipping across the UK.
How long does delivery take?+
Lagos: 1–3 working days. Other Nigerian states: 2–5 working days. UK: 2–4 working days.
How much is delivery?+
Delivery depends on your location and order size; the exact fee is shown at checkout.
Can I track my order?+
Yes — we send updates by email, SMS or WhatsApp, and you can use the Track Order page.
Still need help?
Our team replies within 24 hours — usually much faster on WhatsApp.